What Will You Learn in This Course?

• Learn the theories behind conflict management.

• Understand and use techniques to resolve conflict in a range of settings.
• Learn effective methods of resolving conflict.

• Gain an understanding of conflict and how we can work to avoid it.

• Learn the approaches to conflict resolution, through a combination of reading, interacting with tutors, undertaking research, practical tasks, etc.

• Develop your ability to manage conflict situations.

COURSE STRUCTURE AND CONTENT
Course Duration: 100 hours.

Start Date: Start at any time - study at a pace that suits you, and with full tutor support for the duration of your studies.

Lessons: The course comprises 8 lessons as detailed, below.

1. Conflict Management and Anger

• What is Conflict?
• Conflict Handling Techniques.
• Conflict Handling Styles.
• Comparing Strategies to Handle Conflict.
• Scope and Nature of Anger.
• Approaches to Handling Anger.
• Anger Management Techniques.
• Dealing with Anger in Yourself and Others.

2. Listening

• Channels of Communication.
• Stages of Listening.
• Obstacles to Listening.
• Emphatic Listening.
• Ground Rules for Listening.
• Listeners in Control.
• Emotions.
• Traps for Listeners.

3. Negotiation

• Scope and Nature of Negotiating.
• The Establishment Group.
• The Community Group.
• Bargaining in Negotiations.
• Win-Win Bargaining or Integrative Bargaining.
• Being a Skilled Negotiator.
• The Joint Problem-Solving Approach.
• Writing a Brief.
• Guidelines.
• Negotiating Mistakes.
• Dealing with Difficult People.
• Finding a Solution.

4. Mediation

• What is Mediation?
• When is Mediation Called for?
• The Mediators Role.
• The Mediation Process.
• Teamwork.
• Mediation Model.
• Alternative Dispute Resolution.

5. Facilitation

• Nature and Scope of Facilitation.
• Preparing the Facilitation Meeting.
• Attributes of a Good Facilitator.
• Stress and the Fight or Flight Response.
• Symptoms and Effect of Stress.
• A Stress Management Response Program.

6. Balance of Power

• Problems with Negotiation.
• Problem of Re-entry.
• Balance of Power.
• Dealing with Power Imbalance.
• Verbal Bullying.
• Asking Questions.
• Information and Experience.
• Agenda Setting.
• Role Playing.
• Needs Exploration.
• Ending a Meeting.

7. Discussion and Group Work

• Group Conflict Management Exercises.
• Anger Exercises.
• Listening Exercises.
• Negotiation and Mediation Exercises.
• Joint Problem-Solving Exercises.
• Role Play Exercises.
• Conducting Structured Exercises in Small Groups.
• What to Avoid.
• Evaluation.

8. Crisis Analysis and Responses

• Nature and Scope of a Crisis.
• Response to Crisis.
• Guidelines.
• Interventions.
• Principles and Goals of Crisis Intervention.
• Crisis Intervention Techniques.
• Debriefing.

COURSE AIMS

• Describe the nature of human conflict and ways to manage it.
• Explain the importance of listening when dealing with conflict situations and appreciate different listening techniques.
• Define negotiation and discuss the process of negotiation.
• Define mediation and discuss the process of mediation.
• Define facilitation and discuss the process of facilitation.
• Discuss problems that may arise through negotiation, in particular, balance of power and its connotations.
• Explain the importance of working in groups as a means of learning how to deal with group conflicts.
• Explain ways of understanding and dealing with different types of crises.

WHAT YOU MAY DO IN THIS COURSE

Here are just some of the things you may cover:

• Different types of conflict handling styles.
• Dealing with Anger.
• Controlling listening and Traps for listeners.
• Emphatic listening.
• Negotiation between community and establishment.
• Practical suggestions for negotiation, breaking the rules, alternatives.
• Responsibilities of a mediator, mediation processes, agreements, teamwork, settling behaviour.
• Factors influencing the balance of power.
• Role play.
• Conducting structured experiences in small groups.

What Are the Advantages of Studying Conflict Management with ACS Distance Education?

• You can start at any time to suit you.
• The courses are self-paced.
• You can study when and where suits you. They are flexible to fit in around you and your lifestyle.
• It is not just a course, it is a package of learning that includes – course notes, tutor feedback, self-assessment tests, research tasks and assignments.
• Our tutors are all experts in their field, with years of experience in psychology and counselling.
• They are also keen and enthusiastic about their subject and enjoy working with students to improve their knowledge and skills.
• Courses are also updated regularly to meet the demands of the changing needs for knowledge and to keep our courses up to date.

What Next?

Study Conflict Management to help you in your work, or in your workplace.

• Understand conflict and how to handle it.
• Learn about the processes of negotiation, mediation, facilitation, and more.
• Understand how to communicate and how to respond to a crisis.
• Improve employee morale.
• Create a better workplace.
• Deal effectively with conflict situations.
• Develop creative problem-solving techniques.

You can enrol today by clicking the “Enrol Now” button above.

Or

Click here to Contact a Psychology Tutor.

Or Request a Prospectus Here.