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Duration (approx) 100 hours
Qualification Statement of Attainment


Managing Change online course for understanding the fundamentals of planning and implementing change within a business.

This is an essential skill for any business owner or manager.


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Learn how to manage change effectively

Change in a business is necessary to evolve and adapt to market changes and stay relevant to your customers and essentially become more profitable.

Whether your change is successful, can depend on how well the change is:

Planned, Managed, Adopted and Implemented

This course takes away the uncertainty of managing change within a business, you will learn to ensure any change that you implement is sucessfull and you have planned for any contingencies that may need to be thought of.


Course Content

There are nine lessons as follows:

Lesson 1: Scope and Nature of Change Management
Maslow’s hierarchy of needs and change
Common changes within business
Specific types of change in business
Tools for identifying if change is needed
Ansoff’s matrix
Boston matrix
Pestle analysis
An analytic approach change management

Lesson 2: Organisational Change Management (OCM)
Goal setting
The pillars of organisational change management
The development of an OCM Strategy
Types of organisational change management strategies
Behavioural economics and behavioural science
Data collection

Lesson 3: Change models
Forces for change
7 common change process models
Kubler ross model
Bridges transition model
Nudge theory
7s model
Lewin’s change model
Adkar model

Lesson 4: Responses to change
Science and shifting norms
How does organisational change impact people?
Resistance to change and employee doubts
How to counter resistance to change
Reverting back
Responding to staff transparently

Lesson 5: Behavioural change in individuals
Introduction to human behaviour change
3 steps in choosing a relevant approach
Behaviour and the brain
Stages of change model

Lesson 6: Techniques, interventions and approaches

Behaviour change techniques
Link the change technique to an intervention
The staircase model: an example of persuasion
Professional development as a behaviour change technique
Planning for change: different approaches
Data-driven change: analysis and re-analysis

Lesson 7: Sustainable change
Why implementing sustainable change is important
Approaches to sustainable change
A model for sustainable change
Installation vs implementation
Support systems
Choice architecture

Lesson 8: Succession planning
Prioritising succession planning
Critical roles
Approaches to succession planning
Agile project management
Business analysis as part of succession planning

Lesson 9: Problem Based Learning (PBL) Project


The Aims of this course are:

Define change and change management, including the types of changes that can occur.

Learn how to plan, implement, and respond to change in organisations and workplaces.

Analyse a variety of change process models and review their potential outcomes.

Learn about human and organisational responses to change, including overcoming resistance to change.

Explain at an individual or personal level what underpins human behaviour change, what change does to the brain, and the basic science behind habit formation.

Explore behaviour change techniques in the context of specific interventions, applied at the personal level, and discuss the use of analysis and re-analysis in implementing more effective change.

Explain techniques to sustain change.

Define succession planning and how it can minimise the impact of change on a workforce or business and lead to successful business outcomes.

Decide on appropriate change techniques and strategies needed for a specific organisation.

Courses can be started anytime from anywhere in the world!

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