Refund Policy
POLICY FOR CANCELLATION OR CHANGE OF ENROLMENT
Upon enrolling in a course with any school, a student is entering a legal agreement under common law, in which they agree to abide by the conditions of enrolment (including meeting stated payments), in exchange for the service offered by the institution in the delivery of the course.
Please note, ACS can not be held liable for changes in your circumstances.
In a situation where a student wishes to cancel or change their enrolment, and as a measure of goodwill, ACS Distance Education will allow the following options. A student may only take up one of these options once.
Please read the following options and apply in writing, or by email, to student services.
Cancellation Policy
Students wishing to cancel their enrolment must submit notification of withdrawal in writing within 14 days of the confirmation of enrolment. In order to apply for a cancellation, the Student must complete the course change form available on the ACS website, or email studentservices@acsedu.co.uk.
It is recommended students contact ACS within 24 hours of submitting a cancellation request to confirm receipt. ACS accepts no responsibility for and will not be liable for non-receipt of messages or transmissions.
Refund Policy
Your completed enrolment form acts as confirmation of acceptance, and commitment to, paying all fees as stated on the enrolment form. Enrolments submitted electronically require a confirmation that the student has read and agreed to these Terms and Conditions, the Privacy Policy, and the Fees & Charges documentation online in order to submit and process the enrolment form. This action provides confirmation in lieu of a signature. In checking the appropriate box, the Student fully accepts ACS 's Terms and Conditions.
Students are considered to have commenced their course from the date that course login details have been issued by ACS.
Refunds may be granted in the event an application is submitted within 14 days of confirmation of enrolment. The refunded cost will be less minimum UK£50 Administration Fee per 100-hour module, plus postage & handling costs. If course notes have already been sent to the student, they must be returned before the refund can be processed. Failure to return course materials in a timely manner will result in the cancellation of all refund processes.
In the event an assignment has already been submitted and returned, a refund will not be issued.
If you would like to request a refund, please complete the change of enrolment form available on the ACS website. Refunds will be issued via the original method of payment.
Deferments and Extensions
Deferments and/or extensions may be granted at the discretion of ACS. Application for a deferment or extension must be submitted via the course change form on the ACS website or email studentservices@acsedu.co.uk . ACS reserves the right to refuse a deferment or extension request in the event that:
• Valid reason, with appropriate documentation, is not submitted
• The Student has requested multiple deferments and/or extensions
• The Student is not in good financial standing with ACS.
If ACS approves a deferment or extension, recommencement fees may apply.
Course Transfer
For a period of 30 days following receipt of the material, the Student may apply for special consideration to transfer from one course to another. Applications must be made in writing via the course change form available on the ACS website or email studentservices@acsedu.co.uk. A transfer fee of £50 per module will apply. ACS will apply credit for monies paid for the original enrolment against the new module. No refund will be issued for any difference in the course price. In the event ACS grants a transfer request, confirmation in writing will be given. Course materials must be returned to the school within 10 working days for the transfer to be valid. Failure to return materials in a timely manner will cancel the transfer process.
In the event an assignment has been submitted and returned a module transfer will not be granted.
Transfer to Another Party
In the event the Student wishes to transfer their enrolment to a third party, an application must be submitted in writing via the change of enrolment form available on the ACS website or email studentservices@acsedu.co.uk within 2 months of enrolment. An administration Fee of UK £75 (plus postage and handling costs) will apply. ACS will apply the credit for monies paid for the original enrolment against the new course, but no refund will be issued for any difference in course price.
In the event an assignment has already been submitted and returned, a student transfer will not be granted.
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