Apply your Understanding Emotional Intelligence
- To better manage workplace interactions
- For improved relationships
- To improve management including productivity and profitability.
COURSE CONTENT
This course is split into nine lessons as follows:
1. Emotions and Emotional Intelligence
- Introduction
- What is Emotional Intelligence?
- Social Intelligence and Emotional Intelligence
- Understanding Emotions
- Models of Emotions
- Emotional Development
- Elements of Emotional Intelligence
- Why Study Emotional Intelligence?
2. Biology of Emotions
- Development of Emotions
- Infancy
- Toddler to Early Childhood
- Middle to Late Childhood
- Adolescence
- Nervous System and Emotions
- Theories of Emotion
- Unusual Sensory States
- Highly Sensitive People
- Synaesthesia
3. Emotional Intelligence Models
- Ability Model (Salovey & Mayer)
- Performance-based Model (Goleman)
- Competency-Based Model (Bar-On)
4. Measuring Emotional Intelligence
- Why Measure Emotional Intelligence?
- Prediction of Performance
- Improves Relationships
- Leadership
- EI versus IQ – Stability
- Measures of Emotional Intelligence
- Self-Report
- Specific Ability Measures
- Bar-On’s Emotional Quotient Inventory (EQ-i)
- Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
- Other Report/Observer Ratings
5. Emotional Intelligence Applications for Employing Staff
- Why is Emotional Intelligence Useful at Work?
- Workplace Harmony
- Employee Retention
- Social Competencies
- Predicting Success
- Recruitment
- Interviews
- Recruiting Team Members
- Recruiting Leaders
- Ethical Considerations of Using EI in Recruitment
- What About Low EI?
6. Emotional Intelligence Applications for Managing Employees
- How Can Emotional Intelligence be Applied to Workplace Management?
- Leadership & EI
- Leadership Training
- EI in Management
- Training Employees
- Limitations of Training Programs in EI
- Empirically Based Training Programs
- Employee or Freelance Workers
- Stress Management
- Workplace Culture
7. Emotional Intelligence Applications for Marketing
- EI in Marketing
- Applying EI Theory to Marketing
- Using EI in Marketing
- Consumer Behaviour
- Empathy
- Social Skills
8. Applications in Relationships and Self-Awareness
- Self-Awareness, Emotional Intelligence, and Wellbeing
- Negative Self-Talk
- Procrastination
- Stress
- EI & Relationships
- Romantic Relationships
- Other Relationships
- Building Relationships
- Arguments and Discussions
- Conflict Management
- EI & Relationship Strategies
- Setting Goals
- Considering Alternate Perspectives
- Writing Redirection Phrases and Feeling Statements Ahead of Time
- Tools for Developing Self-Awareness
9. Applications in Education and Training
- How Our Emotions Affect Our Education
- Attention & Emotion
- Emotional Intelligence & Studying
- Emotional Intelligence & Academic Performance
- Teaching and Emotional Intelligence
- Self-Assessment of EI
- How Teachers Model Emotional Intelligence in Classroom Settings
- Resilience
- Social and Emotional Learning
- Classroom Tools for Developing Emotional Intelligence
- Mood Monitor
- Journaling
- Reflection
- Education at Work
- Communication
- Facilitation and Engagement
- Motivation
Lesson Aims
- Describe the nature, scope, and relevance of emotional intelligence.
- Explain physiological and other biological aspects of emotions and the relationship with emotional intelligence.
- Describe models of emotional intelligence.
- Describe methods for measuring emotional intelligence.
- Describe ways in which emotional intelligence may be useful for employing someone, from the perspective of both the employee and employer.
- Explain how emotional intelligence can be applied to workplace management
- Explain applications for emotional intelligence with marketing.
- Describe tools to develop self-awareness and applications of emotional intelligence in relation to relationships, self-awareness, and wellbeing.
- Describe how emotional intelligence is associated with learning.